North and South Carolina Auto Repair

Do not go. I wish I would have read the other reviews. No wonder they have a 2.5 star rating on Yelp. McDonald's has a higher rating and that's saying something. Maybe it's called Woodies cause you get stiffed so hard. Started off that my brakes on my 2004 Honda Pilot went out and called Woodies on 7/2 and asked about their towing the website says they offer, they say they don't offer one and I'd have to pay but they recommend this company, ask how much the diagnostic is and she said she doesn't know. Okay. Call the company (5 stars for American towing they're amazing) to get my car towed to Woodies (7/3) and they say oh you don't pay us we have a contract with them. So maybe the lady at the desk was just new and was grossly misinformed, no problem. Get the diagnostic done, mine was 127.98 btw, the total for brakes, rotors, tires and a caliper was 2,800.39. That's also not including the diagnostic which is ON TOP of work you have done, never paid for a diagnostic when I get work done with someone only if I choose not to get the work done through them. You have to be kidding me! Called another local auto shop and got quoted 1,357.26 for the same things. Disgusting. Anyway, at the time they called for the diagnostic results and gave me the price I said that was a lot and I was going to need to save up a few checks to get it done and I asked if the car was okay to be there. The guy that I was talking to said let me ask my manager, puts me on hold, comes back and says that it can stay there I just need to keep them up to date. I tell him I get payed every 2 weeks and it will most likely be 2 months at least till I save up enough. He said that's fine. I asked if I needed to come in every 2 weeks and make deposits and he said it's not necessary. Cool. I get a text 5 days later asking when I plan to get the repairs done and that I could apply for koalifi. ?? Did I not just tell you 5 days ago my plan?? I text back again that I've already talked to someone and told them it was going to be a few checks till I could afford it. 2 days later get a text saying that I need to come by and pay the diagnostic so they can close my ticket. Was planning to that weekend but between working 730-6 most days it's hard to get off work at the animal hospital I work at because I always have to stay late due to, you guessed it, emergencies. I get a text yesterday threatening me that I need to have my car picked up by the end of the day today (they're open 7-2 Saturdays) or they will be applying for a title lean on my car. Wow. Just wow. Don't go, I will be telling everyone I know not to come to any Woodies unless you want to get pounded with no lube. Oh btw cost breakdown for everything so you know ahead of time: diagnostic-127.98, front brakes caliper and rotor-1257.29, rear brakes and rotor-573.84, 4 tires-969.26, tie rod ends-607.33, stabilizer links-315.97, struts- 867.50, serpentine belt-126.30, spark plugs-310.39, cleaning battery terminals-122.39 (this was the funniest one), new headlight assembly-1285.40 (lol), fuel flush-177.20, coolant diagnostic(just to see where the leak is not fix it)-257.49, oil change with dye(to find supposed leak which I've never had an issue with)-202.60. Let me save you some time and tell you to NEVER go here. Xoxo

*** Buyer beware *** ZERO stars was not an option. This place is filled with liars, cheaters, and scammers. They 100% lied and said they did work on my husbands car, charged him $900 for it, and actually didn’t do the work they said they did. On a friends car, they patched something that they claim couldn’t be patched because it was a liability. They said it needed to be completely replaced. They charged my friend for a full replacement and yet, they patched it. Would not recommend this place. Reporting to the Better Business Bureau.

Great and honest

Always a quick in and out, and very professional. The place we’ve gone to for years if simply too busy/booked up these days. Woodie’s takes me without an appointment and gives excellent service. Might be our new spot!

Charged for diagnosis . That was given to me free at O'Reilly's and wanted 4600.00 for catyitc converter. Real rip off . Will never step foot in matt Hudson. Mgr. Store again. NEVER

I had a strange experience at Woodies the other day when took my car for a diagnostic for a lit engine light. The process was taking longer than I expected so I inquired at the front desk and was told that they were researching my car’s service requirements before releasing the diagnosis and recommendations. They then sent me a lengthy report that I needed to wade thru to get to the relevant information. When I asked her to just give me the answer she said she didn’t know anything about cars but it was a manifold sensor and it would cost $1200. Well, it wasn’t exactly a sensor and she wasn’t sure how much was parts and how much labor but it might cost more if they need more time or there are more problems. Mind you, a mechanic was sitting only 10 feet away. With that explanation she asked if I would like them to do all the work recommended in the report as well as the repair as if the explanation was perfectly clear. When I asked her how much the part was she didn’t know if it was included in the cost or not. I called later and insisted on a written quote with all details. It was then that I noticed they assumed I was okay with a generic part rather than the OEM for my Audi. What planet are these people on?

GREAT!!!! Staff is always friendly and helpful. I always receive fast and quality service.

Great experience.

They wont give quotes for repair service over the phone. They have to insult your intelligence, and have you bring the vehicle in for them to diagnose the problem. Which comes with a fee....lol