North and South Carolina Auto Repair

Absolutely Awful Experience - Avoid at All Costs I took my car to Woodie’s Auto Service on Charlottetown Ave. on October 4th due to a vibration in the engine. They diagnosed the issue as bad motor mounts and recommended changing the spark plugs, air filters, and drive line fluid, for a total of $1,900. I trusted them and agreed to the repairs. They assured me the issue was fixed, and I picked up my car that evening. However, on my way home, I noticed the vibration was still there. When I checked under the hood, the sound was exactly the same. I returned to Woodie's before they closed, only to be told that all mechanics had already left, so I would have to come back Monday. This left me without a working car for the entire weekend. When I returned Monday morning, the same mechanic who supposedly "fixed" the vibration admitted he could hear it right away. Turns out, the real issue was the alternator, which should have been diagnosed from the start. They couldn’t get the part that day, meaning I had to wait until Tuesday for my car. I asked them to waive the labor charges due to their misdiagnosis and the inconvenience caused, but they refused. They only offered a small discount on the part, which barely made up for the hassle. On Tuesday, after they replaced the alternator and serpentine belt, I drove home, thinking the ordeal was finally over. But by Thursday, the belt they installed came unraveled, wrapping around the radiator fan. Clearly, they either installed it incorrectly or used a faulty part. My car had to be towed back to their shop. At first, they offered no compensation, then just 2 free oil changes, which was insulting after everything I’d gone through. I requested a full refund for the labor ($1,100), but they refused. When I asked for the owner’s number, they gave me the accountant’s, who was baffled as to why they directed me to him. I still haven’t heard from the regional manager. This place is a nightmare. They don't do quality work, they don’t stand by their repairs, and they take advantage of customers who aren’t car experts. I will never go back, and I highly recommend that you avoid this shop at all costs.

…First time at this location…. Easy to schedule and easy drop-off and pick up. Great folks as usual for Woodies. The only reason for 4 not 5 was that I didn’t receive a call to let me know the car was ready…..even after I got the technician report by text. Car was in fact ready when I got time to call and check on status.

Great people & great experience.

Thanks! Guys at the front desk hooked me up big time with a coolant top off and no wait when I was running late for work!!

Found a nail in my tire on the way into work on Friday. Woodie’s was able to fit me in for a patch at the last minute and were so kind and courteous.

Got me in quickly and did good work. Only drawback is the price is on the high side, and their pricing is not very transparent. Although I got a detailed list of recommended repairs, I did not receive the quote in writing (only verbal), and the prices are not posted on their website or in store. In summary, I found their work to be quite good and probably worth the cost, I just wish they offered more price transparency.

Made an appointment to drop my car off at 8am. When I arrived I was told they did not have any technician available to look at my car—they had the day off. The excuse was the employee booking appointments the previous week was just “filling in” so presumably he just wasn’t properly trained? Or didn’t know what he was doing? Not sure how that’s supposed to be an acceptable excuse. I rearranged my entire work morning around dropping my car off and it was a complete waste of time. Once you opened the office this morning why didn’t you look through your upcoming appointments and call me to let me know we’d need to reschedule rather than letting me show up before you told me? Unfortunate because I live in the area and could have been a repeat customer, but I will not visit again.

Helpful and courteous