Mint Hill
Woodies in Mint Hill: #1 charged for an oil leak that was repaired with the oil pan. The two days later I returned showing significant oil leak on card board that was placed under the vehicle. The oil leak was from the rear seal that was missed in their, "inspection". #2. My vehicle was towed to Woodies on Friday at lunch time by AAA, with a failure to start that was Not caused by a failed battery. The next day on Saturday, Technician found a blown fuse. He replaced the fuse, attempted to start the vehicle only to blow the replaced fuse. I asked what fuse was blown and was told it was the #46 fuse. I checked on line and found that fuse controls the ignition. I called back to Woodies and asked then to replace the ignition switch. At that time I also provided the part maker and the part number for that common ignition fuse. It is now Saturday afternoon. I called Woodies on Monday asking when my vehicle would be ready. I was told possibly ready by Tuesday. 3 1/2 days to replace an ignition switch that takes no more that 1.1/2 hours at most by certified mechanic. The charge I paid was a few dollars less than $500.00 I will Not be using this or any other Woodies again
Dear Meg, we're sorry to hear about your experiences. It's never our intention to miss any repairs or cause inconvenience. We'd appreciate the opportunity to discuss your concerns further to see how we can make things right. Please contact our customer service team at your convenience.
- Mint Hill