North and South Carolina Auto Repair

i dropped a car keys for my Mercedes-Benz SLK down in the engine block a few days ago and tried everything to retrieve it. Initially, I could see it, but in my efforts of retrieval, I keep pushing it forward and out of reach. My wife suggested taking it to Woodie's to see if they could find it. The people at Woodie's were amazingly sympathetic and had someone with some tools to see if he could grab it. He did check the forward underneath panel and could hear it. They put on the lift, removed the lower panel, retrieved my key, and reinstalled the panel - all for a very reasonable cost. I am so appreciative of their responsiveness and quick work. They also took the time to do a quick maintenance check and pointed out some other issues that I needed to be aware of. Great Job!

I had a great experience as always. Staff is very friendly and I appreciate the extents they go to, to make sure my car is in good shape. I know I can trust what they say and the work they do!

Wonderful customer service and vehicle service! Duane has always been super helpful as well. Very pleased with the service I have received there!

Friendly service people, but.... that's it. It took 3 days to replace my tire, with zero communication. I had to call for updates, and was told they'd call me back. Never did

Great customer service, inspection & more. Just ask & they'll probably be able to fix it

I have a 2021 Tesla Model S Plaid. I knew the alignment was off, so I took it back to the Tesla dealership 3 times in the span of 6 months to have it fixed, but they never did it correctly. After 4k miles, my tires were ruined. Woodie's fixed the alignment and replaced the tires in a few hours. I'm never going back to the dealership.

Fast and efficient!!

I had an oil leak and was unable to determine the cause and location of the leak. After some research I saw that Woodie’s had good reviews, so I opted to give them a call. I spoke to Matt and explained the issue. Matt was friendly and patient, allowing me to complete my explanation and thought process without interrupting. Which is surprisingly rare in customer service these days. Upon arrival at Woodie’s I was greeted by Jeff and Matt. Both were friendly and very easy to talk to. Matt explained the process of what they will go through to find the source of the leak. During the explanation, I remembered that my check engine light was on too. Side note: I noticed they had a clean waiting area for customers stocked with coffee K cups, soda, and bottles water. After identifying the issues(Engine oil cooler(Oil leak)and thermostat(check engine light), I received a call from Matt. He talked me through the issues, his recommendations, and the price to resolve the issues. I got the the feeling that Matt must been a mechanic before being a service advisor. He was extremely knowledgeable and did not appear to be just repeating what someone else said. I was able to get my vehicle repaired and back to normal in a day. I am happy with the customer service and quality of work i received from Woodie’s. As part of the work completed on my vehicle, I received a text of the 28 point vehicle inspection. Fortunately no immediate issues were found as part of the inspection but Matt and Johnny(manager) took the time explain what could be a priority to fix in the future; I didn’t feel any pressure to make any decisions at that time. I had a great experience and I will go back to Woodie’S in Matthews for my future car repairs.

I had an oil leak and was unable to determine the cause and location of the leak. After some research I saw that Woodie’s had good reviews, so I opted to give them a call. I spoke to Matt and explained the issue. Matt was friendly and patient, allowing me to complete my explanation and thought process without interrupting. Which is surprisingly rare in customer service these days. Upon arrival at Woodie’s I was greeted by Jeff and Matt. Both were friendly and very easy to talk to. Matt explained the process of what they will go through to find the source of the leak. During the explanation, I remembered that my check engine light was on too. Side note: I noticed they had a clean waiting area for customers stocked with coffee K cups, soda, and bottles water. After identifying the issues(Engine oil cooler(Oil leak)and thermostat(check engine light), I received a call from Matt. He talked me through the issues, his recommendations, and the price to resolve the issues. I got the the feeling that Matt must been a mechanic before being a service advisor. He was extremely knowledgeable and did not appear to be just repeating what someone else said. I was able to get my vehicle repaired and back to normal in a day. I am happy with the customer service and quality of work i received from Woodie’s. As part of the work completed on my vehicle, I received a text of the 28 point vehicle inspection. Fortunately no immediate issues were found as part of the inspection but Matt and Johnny(manager) took the time explain what could be a priority to fix in the future; I didn’t feel any pressure to make any decisions at that time. I had a great experience and I will go back to Woodie’S in Matthews for my future car repairs.