Mallard Crossing
DO NOT GO TO WOODIE’S AT MALLARD CREEK. Beyond their outrageous prices, the unprofessionalism is unmatched at any business establishment I have seen. Let’s start with this….in front of me, “God d*mn” was said by an employee at the customer service desk and including that he didn’t like my car model (well, I really don’t care about your opinion 🙄); after that, they didn’t know I could hear them in that waiting room area where they chose to use the “f” word constantly (so don’t bring the kids) and other curse words in the front customer service area. Then, after a customer called, the employee at the front desk said after he got off the phone, “he sounded like he was wasting my God-d*mn time.” Mind you, I was in the waiting area where there is a wall and glass doors and I was hearing all of it. Later on, one did some sort of accent. I called them out on their unprofessionalism and let them know I could hear EVERYTHING through the wall. The one employee smirked and I said how much unprofessionalism each of them were exhibiting; I also asked who was the manager on duty and an employee who was present when it happened said “me” and I said “you allow this to happen while you are here?” To which he said “I don’t know what I’m allowing to happen.” When I gave him specific examples and let him know I will let the owner know about these incidents, he told me to go ahead. Don’t give a dime or your keys to this establishment. They’ll probably talk about you and make fun as soon as you leave the door. They are unprofessional, disrespectful, have outrageous pricing, and worst of all, they scam our community. They charged me almost $280 for an OIL CHANGE and BRAKE FLUID! When I called their GM today, he hung up the phone on me. In my opinion, this demonstrates that toxicity is embedded in this company’s culture, especially it seems like the perception with how they interact with women. I’ve e-mailed the owner, Brad Woodie, and have yet to get a response. In fact, one of the employees I spoke to today said “honestly” that he wasn’t involved with the company much. Take your business elsewhere and don’t give this company ANY of your hard-earned money!
Dear Amanda, thank you for sharing your experience. We're sorry to hear about your negative experience. This is certainly not the level of professionalism we strive for at our establishment. We take your feedback seriously and will address these concerns immediately. Please know that we value all of our customers and will ensure that this does not happen in the future. We hope you'll consider giving us another chance to provide you with the service you deserve. Thank you.
- Mallard Crossing