North and South Carolina Auto Repair

Great service. Friendly, knowledgeable. Awesome waiting room

Mike was extremely helpful. Unfortunately, I did not have my car serviced here on this particular day but it was a very stressful day (the night before moving day) and Mike was calm, reasonable, and understanding of my stressful situation. He stayed in constant contact with me and was very upfront. I received outstanding service and if I am ever back in the Charlotte area with car trouble, I will not hesitate to take my car here. Thank you Woodie's Auto (Mike) for your amazing service!!

These guys are fantastic. Johnny on the spot!! Will never take my automobiles anywhere else. I am only sorry that I didn't find them sooner!!

Professional service with a smile...definitely would use them again.

We have had cars and business vehicles serviced at Eagle for years and have always had good quality service and reasonable costs. They are a local small business with honest, knowledgeable employees. Very pleased!!!

Friendly staff

I've been bringing my cars here for years, and won't go anywhere else. I know when I come here that the staff are good at what they do, knowledgeable honest and ethical. They don't try and upsell you stuff you don't need, and I don't have to worry about "suprises" on my bill. They advertise air-conditioning but they do it all, from oil changes to transmissions. It's nice not having to worry about getting ripped off when it comes to getting my car fixed. I hear a lot of horror stories from people, so I refer everyone I know to them.

Incredibly professional and trustworthy. The staff is reliable and knowledgeable. I am proud to call Woodies my auto shop and recommend this location to everyone.

Woodie’s usually has top notch service but this time they really didn’t get it right. I brought my car in for an inspection, oil change and check all of the fluids, change wipers etc. At the end of the day, they told me that they didn’t have anyone to inspect the car (both inspectors called out before I dropped my car off) and it needed to stay overnight. When I picked up my car, I realized that the oil change sticker wasn’t update. I went back in thinking it was an oversight and the service manager said “oh we didn’t know you wanted that.” I assume this is all an anomaly but when I bring my car in once a year I assume I am going to get consistent service. Unfortunately, I now have to bring in it again for an oil change.

As of ~2 years ago the Service Delivery management has really deteriorated. I called on Monday and made an appt for Tuesday at 8A for one issue: patch the tire that has a screw in it. The next morning when I arrived for my appt, I also asked them to do the oil change. Around 330-4, I get a text with a summary of a ton of things that need to be fixed. Shortly after, the delivery manager calls me and says the oil change is done. I said what about the tire, he said we didn’t have approval to fix that. I said that is why I made the appt yesterday! I asked him to run me through the few other things they found and told me to go ahead and fix some of them. He said he would not be able to fix the tire, etc before the end of the day! I was obviously frustrated. I told him to keep the car and then asked him about the warning they have about leaving the car o/n. He asked if I wanted it pulled inside, and I said yes. I would have never had to ask this question a few years ago. I asked when it would be done and he said mid-morning. They called me to pick up my car 3P the next day! By then I was in meetings. I asked him if they could drop the car off to me and he said he had no one to do that. I then rearranged my sked and asked for a 4P shuttle pickup. Much to my surprise, I see MY car in the driveway at 4P. I thought he managed to figure out the delivery for me. When I got to the station, he said he didn’t sked the shuttle driver and they left so he HAD to use my car (w/o my permission), to pick me up. 🤦‍♀️ Calamity after calamity. I really hope the owner of Woodie’s sees this. This is not a knock on the mechanics or the shuttle drivers. The service delivery team is not focused on customer service. They need some reeducation of foundational service lessons. Less focus on selling more and more on timeliness, listening to customers, maintaining the schedule of the day and if it slips, provide timely communications to the customers. I went two days w/o a car for something that should’ve taken an hour.